Q. How are ringtones downloaded?
A. We send ringtones to your phone via premium SMS, which means you'll receive a text message with a link. Clicking on the link downloads the ringtone to your handset.
Q. Why do I need to have text-messaging enabled?
A. Smaktones sends its ringtones and group graphics through text-messages only. If you don't have a subscription plan including text-messaging service, please contact your carrier and ask them to enable it.
Q. Why is my carrier or my cell phone not listed yet as Smaktones compatible?
A. Our technical department is working hard to increase our coverage and make new cell phone models compatible with Smaktones. As we achieve compatibility the model will be added to the list.
Q. What software do I need to preview ringtones on your website?
A. You need Windows Media Player or Quicktime Player to preview our ringtones.
Q. How come nothing happens when I try to preview a song on the website?
A. This may be happening because you don't have either Media Player installed on your computer. You can download the basic player for free through Microsoft or Quicktime thru Apple.
Q. When I try to preview a song on your website, Windows Media Player opens but nothing happens.
A. If you are behind a large company firewall, you may need to change the settings on your Windows Media Player. Follow these instructions:
1. Right click on the player to expose the menu
2. Select Options
3. Click on the Network tab
4. Delete Multicast, UDP and TCP -- only HTTP should be selected.
5. Click OK
If that doesn't work, please go to the Windows Media Player website for more troubleshooting help.
Q. I received the ringtone but it will not play.
A. Make sure your phone volume is set to ring. Some phones have the ability to mute or vibrate and will not play the ringtone if set accordingly. Make sure your tone has been set correctly. Cancel out of any menus and return to the menu where you set the tone to see if the tone you set is listed there. If not, consult your user manual to make sure you have correctly followed the steps to set you ringtone. If the problem persists, you can contact Smaktones Customer Support at support@Smaktones.com.
Q. Can I try a ringtone for free?
A. You can preview all of our ringtones for free. Select the preview option from the Smaktones website.
Q. What is Smaktones?
A. What is Smaktones you ask? Smaktones is the place to get true original ringtones. Our Artists are heavyweights in the music industry. If you are a producer you probably know their names. We at Smaktones offer the finist ringtones out there. Our music is made for ringtones. Which other site can say that?
Q. What do I need to get Smaktones?
A. You'll need a supported handset and service plan. Check out our list of supported handsets in the Support section. You can also contact your carrier and ask if you are able to get Smaktones.
Q. Why is my Carrier, Phone Make, or Phone Model not listed?
A. Simple question with a complicated answer. Only certain carriers and phones support the types of files we offer, and the delivery mechanism we use to get them to your phone. We're working hard to support more phones where possible. Keep checking back because we add more handsets all the time.
Q. How do I find out what my phone model is?
A. The first place to look is on your phone manual or original box. You don't have those? No worries. Look behind the battery on the back of your phone. There will be a label with barcodes that should also list the model. Easy.
Q. How do I search for more ringtones?
A. Just click the left menu and enjoy the selections. It is that easy.
Q. How do I download a ringtone?
A. When you find the title you want, click Buy. Make sure your phone model and carrier information is correct. Enter your mobile phone number. You have the some optional goodies available to you which you can check mark as well. Then just click submit. We send ringtones to your phone via premium SMS, which means you'll receive a text message with a link. Selecting the link downloads the ringtone or wallpaper to your handset. For more information on how to do this, consult your phone's user manual.You can also buy thru paypal or credit card but that depends on your provider.
Q. What do I need to preview ringtones?
A. You need Windows Media Player or Quicktime Player to preview our ringtones.
Q. What do I need to preview wallpaper?
A. Simply click Preview and you will see the wallpaper in a pop up browser window.
Q. How do I search for more wallpaper?
A. Just scroll down and enjoy the selection.
Q. How do I download wallpaper?
A. When you find the title you want, click Buy. Make sure your phone model and carrier information is correct. Enter your mobile phone number. You have the some optional goodies available to you which you can check mark as well. Then just click submit. We send wallpapers to your phone via premium SMS, which means you'll receive a text message with a link. Selecting the link downloads the ringtone or wallpaper to your handset. For more information on how to do this, consult your phone's user manual.
Q. How do I contact customer service?
A. Please click the E-Mail Us link in our Support section.
Q. Can I call customer service?
A. The toll free customer service line is 1-888-710-SMAK.
Q. I never received my download message. What happened?
A. There are a few possible reasons why you didn't get your message.
* Depending on the carrier service you use, you should have a subscription to one of the following data services: mMode, Media Mall or MediaNET, or T-zones. If you're not on a message plan, or if you have used up the quantity that comes with your plan, you may incur high per-use fees by your carrier. If you aren't sure what you have, you should ask your carrier.
* Also, make sure you didn't get the download message. Some phones have problems receiving the alert saying it has arrived. Also, you may not have alerts turned on to notify you that a WAP push arrived.
* Check your messages. Sometimes browser messages are stored in a different area than your text messages.You may have to sign into your browser to locate a browser inbox. Here are some other common paths to find the browser message inbox on your phone.
Menu > Messages > Browser messages >
Menu > Services > Service inbox
* If you received the reminder that you have a file waiting to download, you can use the pin# in that message at mod99.com. In most cases you can select the GoTo option in the corner of your screen while this message is open and it will take you directly there. If you didn't get a message please send me your cell#.
* Finally, please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here is some information which may help you check this setting: