Q. How are ringtones downloaded?
A. Easy. You buy a ringtone and we email you an .mp3 file. You simple connect your phone to your PC by your USB or similar cable or access your email from your phone if you have that set up. You can also use bluetooth to transfer mp3 files to your mobile. Just install
bluesoliel on ur computer and then switch on bluetooth from ur mobile
and then search for bluetooth devices using bluesoliel. and then pair
both of them and send the file to your phone if a cable is not handy.
Q.Do I need to have text-messaging enabled?
A. No. This is a simple file transfer. If you do have text messaging we can send you offers however
Q.Do you accept all carriers?
A. Our file delivery system is carrier independent so any phone that is .mp3 compatible so no matter what your carrier is you should be able to enjoy our ringtones.
Q. What software do I need to preview ringtones on your website?
A. You need Windows Media Player or Quicktime Player to preview our ringtones.
Q. How come nothing happens when I try to preview a song on the website?
A. This may be happening because you don't have either Media Player installed on your computer. You can download the basic player for free through Microsoft or Quicktime thru Apple.
Q. When I try to preview a song on your website, Windows Media Player opens but nothing happens.
A. If you are behind a large company firewall, you may need to change the settings on your Windows Media Player. Follow these instructions:
1. Right click on the player to expose the menu
2. Select Options
3. Click on the Network tab
4. Delete Multicast, UDP and TCP -- only HTTP should be selected.
5. Click OK
If that doesn't work, please go to the Windows Media Player website for more troubleshooting help.
Q. I received the ringtone but it will not play.
A. Make sure your phone volume is set to ring. Some phones have the ability to mute or vibrate and will not play the ringtone if set accordingly. Make sure your tone has been set correctly. Cancel out of any menus and return to the menu where you set the tone to see if the tone you set is listed there. If not, consult your user manual to make sure you have correctly followed the steps to set you ringtone. If the problem persists, you can contact Smaktones Customer Support at support@Smaktones.com.
Q. Can I try a ringtone for free?
A. You can preview all of our ringtones for free. Select the preview option from the Smaktones website. Check our sample page for our free ringtone to test your phone with
Q. What is Smaktones?
A. What is Smaktones you ask? Smaktones is the place to get true original ringtones. Our Artists are heavyweights in the music industry. If you are a producer you probably know their names. We at Smaktones offer the finist ringtones out there. Our music is made for ringtones. Which other site can say that?
Q. What do I need to get Smaktones?
A. You need an mp3 compatible phone for ringtones and for wallpapers you need to be with TMobile, AT&T or Sprint.
Q. Why is my Carrier, Phone Make, or Phone Model not listed?
They are not needed. Any phone that is .mp3 compatible which all are these days should play our ringtones. Please try the free one first to make sure. See above for wallpapers.
Q. How do I search for more ringtones?
A. Just click the left menu and enjoy the selections. It is that easy.
Q. How do I download a ringtone?
A. When you find the title you want, click Buy. You will be taken to a screen where you put in your billing info. Once that is submitted you can complete the purchase and your ringtone will be delivered via emai to the address you provide. The beauty of our ringtone delivery is you can give our ringtones as gifts and not only send to your phone. Once you get the ringtone just connect your phone to your PC or retrieve your ringtone from your phone itself. All you do is copy your .mp3 to your phone's sound folder and assign it as your ringtone.
Q. What do I need to preview ringtones?
A. You need Windows Media Player or Quicktime Player to preview our ringtones.
Q. What do I need to preview wallpaper?
A. Simply click Preview and you will see the wallpaper in a pop up browser window.
Q. How do I search for more wallpaper?
A. Just scroll down and enjoy the selection.
Q. How do I download wallpaper?
A. When you find the title you want, click Buy. Make sure your phone model and carrier information is correct. Enter your mobile phone number. You have the some optional goodies available to you which you can check mark as well. Then just click submit. We send wallpapers to your phone via premium SMS, which means you'll receive a text message with a link. Selecting the link downloads the ringtone or wallpaper to your handset. For more information on how to do this, consult your phone's user manual.
Q. How do I contact customer service?
A. Please click the E-Mail Us link in our Support section.
Q. Can I call customer service?
A. The toll free customer service line is 1-888-710-SMAK.
Q. I never received my download message. What happened?
A. There are a few possible reasons why you didn't get your message.
* Depending on the carrier service you use, you should have a subscription to one of the following data services: mMode, Media Mall or MediaNET, or T-zones. If you're not on a message plan, or if you have used up the quantity that comes with your plan, you may incur high per-use fees by your carrier. If you aren't sure what you have, you should ask your carrier.
* Also, make sure you didn't get the download message. Some phones have problems receiving the alert saying it has arrived. Also, you may not have alerts turned on to notify you that a WAP push arrived.
* Check your messages. Sometimes browser messages are stored in a different area than your text messages.You may have to sign into your browser to locate a browser inbox. Here are some other common paths to find the browser message inbox on your phone.
Menu > Messages > Browser messages >
Menu > Services > Service inbox
* If you received the reminder that you have a file waiting to download, you can use the pin# in that message at mod99.com. In most cases you can select the GoTo option in the corner of your screen while this message is open and it will take you directly there. If you didn't get a message please send me your cell#.
* Finally, please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here is some information which may help you check this setting: